Effective Date: July 8, 2026
Thank you for shopping with Habixa. We work to process and ship orders as quickly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and verified.
Orders are normally processed Monday through Friday, excluding weekends and applicable U.S. holidays.
Once your order has been processed and shipped, we will send a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from the shipping and delivery time described below.
Shipping and Delivery Time
Our standard estimated delivery time is 5–11 business days after the order has been shipped.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may take longer because of circumstances outside our reasonable control, including:
- Shipping carrier delays
- Severe weather
- Holidays or unusually high shipping volumes
- Transportation disruptions
- Customs or other delivery-related delays
We appreciate your patience if a carrier experiences an unexpected delay.
Free Standard Shipping
Habixa offers free standard shipping on all products.
There is no minimum purchase requirement to qualify for free standard shipping.
If additional shipping options or charges are offered for a particular order, any applicable cost will be clearly displayed before you complete your purchase.
Order Tracking
After your order has shipped, we will send tracking information to the email address provided with your order.
Tracking information may take approximately 24–48 hours to become active after the shipping confirmation is sent.
Once tracking becomes active, you can use the carrier’s tracking information to follow the progress of your shipment.
Shipping Address
Please carefully review your shipping address before completing your order.
Habixa is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at support@habixa.shop.
We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Delayed or Lost Shipments
If your package has not arrived within the estimated delivery period, please allow some additional time for carrier delays before contacting us.
If your package appears to be lost or remains undelivered after a reasonable additional period, please contact Habixa with your order number.
We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment and assist with the next steps.
A tracking status showing that a package has been delivered may require additional investigation with the carrier before any resolution can be determined.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us review the issue, please provide:
- Your order number
- A description of the damage
- Clear photos of the damaged product
- Photos of the shipping packaging, if applicable
Please keep the original packaging until the issue has been reviewed, as it may be useful when investigating a shipping-related problem.
For damaged products, Habixa will review the information and determine an appropriate resolution in accordance with our Return & Refund Policy.
Incorrect or Defective Items
If you receive an item that is different from what you ordered or appears to be defective, please contact us before returning the item.
Please provide your order number and clear photos showing the issue.
After reviewing the information, we will provide return or replacement instructions as appropriate.
Customers should not send damaged, defective, or incorrect items back without first contacting Habixa.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@habixa.shop.
We may be able to make changes or cancel the order if it has not yet been processed for shipment.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
If an order has already been shipped, you may request a return after delivery if the order qualifies under our Return & Refund Policy.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us.
Habixa
Address: 5404 New Fashion Way Charlotte, North Carolina, 28278, United States
Phone: +1 (240) 525 8978
Email: support@habixa.shop
Website: https://www.habixa.shop